For plans, a full refund will be issued if The Technical Boy has not been able to resolve even a single issue for you within the first 7 days of the subscription. If there are one or more issues resolved within first 7 days, the fees for the Subscription Service will not be refundable. However, after 30 days of purchase of Plan, no refund shall be made by The Technical Boy.
Notwithstanding this The Technical Boy may, at its sole discretion and on a case by case basis, agree to a refund of Subscription fees after deducting charges for servicing the Customer. Refund amount shall be directly credited to the credit card, the details of which are registered with The Technical Boy. On the specific request of the subscriber, The Technical Boy may process the refund in some other account subject to submission of such documents/information as may be asked by The Technical Boy for the said purpose.
For incident based plans, you will be eligible for refund when any of the following criterions are met:
# You have all the prerequisites which were required to resolve the problem and Issue were not resolved until the time account was active.
# The issue is out of scope for the particular plan
# 15 days have not passed after the issue was last worked upon by The Technical Boy technician.